This past week I came across two interesting items while getting ready to deliver a presentation on social networking to a marketing group. According to a report from Nielsen, time spent on social media sites has tripled when you compare user numbers from August 2008 to August 2009. 17% of all time spent on the internet is being spent on social networking sites.
This echoes another trend that I find fascinating: Six years ago, the primary use of the internet was communication. Today, people spend over 40% of their time online consuming content. The internet facilitates our innate desire to connect with others and share.
So, having said that, where does your company or brand fit in? Are you listening to your customers? Are you giving them what they want? Are you engaging with them where they are congregating?